Refund Policy

The guarantee

If the Alignment Check isn't what you hoped for, email us within 30 days of purchase and we will refund the full $49 CAD.

You do not need to justify the request. A short note about what fell short helps us improve, but it is not a condition.

How to request one

Email sab@sabitpro.com from the address you bought with, or simply reply to your confirmation email.

We action refund requests within two business days. The refund is issued by Stripe, our merchant of record, back to your original payment method.

Depending on your bank, the money typically reappears within 5 to 10 business days.

What happens to your pass

Once a refund is processed, your Joint Pass is closed immediately: neither participant can submit new answers, and no joint report will be produced or released.

Anything already completed stays readable to the person who wrote it, and we do not share a refunded couple's answers with anyone.

After 30 days

Beyond 30 days we consider requests case by case — for example a technical fault that stopped you using the pass at all. Write to us and we will be fair about it.

Duplicate and mistaken purchases

Bought twice by mistake, or paid for the wrong couple? Tell us and we refund the extra purchase in full, regardless of the 30-day window.

Chargebacks

Please contact us before raising a chargeback with your bank — a direct refund is faster. A chargeback also closes the pass immediately.